The presence of the customer and tech support that a website hosting company offers can tell you a lot about the services which they supply as well. In case you can use just e-mails or tickets, you have most likely come across some reseller and not the actual web hosting provider. When this is the case, you'll have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for further help. If the provider can provide several ways of communication with short response time which are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you will receive prompt assistance and top-notch support because they will have instant access to the servers where your account will be created. No matter what the trouble - sales or technical, it is generally better to be able to get hold of your website hosting company right away via your preferred method of communication.
24/7 Customer Support in Website Hosting
All our Linux website hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our solutions before you make a purchase or you're an existing customer and you have any question or a difficulty, you can contact us at any time, which includes weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any issues that require longer time to analyze and fix. In contrast to a number of other website hosting service providers, our trouble tickets have a warranted max response time of only one hour, therefore whatever the trouble is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our representatives will assist you to choose the ideal plan or give you info about our servers, in order to check if the system requirements for your web sites are met. If you are an existing customer, you also have the option to get in touch with us via electronic mail or via our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that whenever you employ any of these 2 methods of correspondence, you'll get an answer within no more than 1 hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other service providers, even large ones, you will be able to compare the reply time since it usually takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Hosting
Each and every virtual private server plan that we provide comes with 24/7 customer and technical support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us at any moment, even weekends and holidays. For your benefit, we provide different ways of communication - telephone support with several local numbers around the globe, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it'll be much easier to keep track of what's going on. The maximum guaranteed reply time for all the emails and tickets is one hour, but it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we supply, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
All of the dedicated server plans that we supply feature 24/7 support via various methods of communication and with a one-hour max answer time guarantee. In case you want to find out more about the plans or you have some general or billing questions, you're able to call one of the local numbers that we have worldwide or you may use our live chat service and talk with a live agent. For strictly tech difficulties that need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, because these channels are more appropriate to monitor a particular problem. The response time for them rarely exceeds 30 minutes, so you can forget all about waiting for an entire day so as to get support. The support service is available for any kind of server-related matters, as well as the pre-installed software. When you want support for third-party applications, you can consider obtaining the Managed Services upgrade that we supply for all plans.