There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. It is the easiest communication method for many reasons. If no help desk support team representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy & paste large pieces of info without needing to worry about spelling mistakes, and if a particular problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, so if you have to provide info or to adhere to guidelines, you’ll need to use no less than 2 separate admin consoles and this number may increase in case you want to manage several domains. Additionally, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.