There are a number of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. It is the easiest communication method for many reasons. If no help desk support team representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably hit home. You can also copy & paste large pieces of info without needing to worry about spelling mistakes, and if a particular problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re typically separate from the hosting platform, so if you have to provide info or to adhere to guidelines, you’ll need to use no less than 2 separate admin consoles and this number may increase in case you want to manage several domains. Additionally, many web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Website Hosting
The ticketing system that we use for our Linux website hosting isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to access it at any time with just several clicks, without ever logging out of your hosting account. The ticketing system offers a quick-search box, which will help you find de facto any ticket that you’ve already posted, in case you need it. Additionally, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to tackle a particular problem even before you actually submit a ticket. The response time is maximum sixty minutes, which implies that you can receive prompt assistance at any given moment and if our support staff suggests that you do something inside your account, you can do it momentarily without the need to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you would like to get in touch with our technical support engineers, you will be able to submit a trouble ticket directly from your Hepsia Control Panel instead of going through an entirely different help desk support platform as you’ll need to do with most hosting providers out there. Our integrated trouble ticket system will allow you to post a new ticket without any efforts and to look through older tickets using an intelligent search box. Additionally, you will be able to check the relevant knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can do all the abovementioned activities without leaving your Control Panel at any moment, which implies that in case you stumble upon any challenge or have a question, you can contact our technicians and resolve the particular issue in no more than 1 hour through one support platform.