Technical Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 1–hour response time warranty for each trouble ticket or e–mail that you submit to the support team. We will speedily reply to all typical enquiries and forward the case to our administrators in case further assistance is required. If you make use of our Admin Services package, we’ll execute any of the included server administration services at a time that has been agreed upon preliminary.
A Premium Client Support Service
Should you require help working with the Web Site Control Panel or with any of the applications that we have installed on the dedicated server for you, you can get in touch with our help desk support team anytime via the ticketing system. Also, if you need help administering your dedicated server, you can make use of the Admin Services package, that includes weekly OS updates, software installation and problem troubleshooting services, server monitoring and rebooting services, data backup hard disk space, etcetera.
An Intuitive Help Area
Each Linux dedicated hosting server includes our free–of–charge Web Site Control Panel, which offers an integrated knowledge base and a selection of how–to video tutorials. Whenever you need assistance working with the Web Site Control Panel, just press the Help or Videos buttons in the upper right corner.