Find out precisely what phone support entails in the web hosting community.
Though this is not the most importantfactor to recognize a reliable website hosting company from a bad one or a reseller from a real provider, being able to call and talk to a live person is an indicator that you aren't working with a one-person firm and that you will be able to get in touch with somebody every time you're looking for help. The phone support for website hosting services may vary from general to professional, therefore the issues that can be resolved with a call vary based on the specific service provider. In the general case, these matters are simpler and feature billing or 1st level technical issues because more difficult issues generally require a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. Nonetheless, the option to call your service provider can save you considerable time and efforts for the countless tiny problems which will eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
We believe that the option to communicate with a live agent is very important, for that reason we have three support lines all around the world (USA, UK and Australia) and you can get in touch with us over the phone for fourteen hours a day. In case you consider buying one of our Linux website hosting
, for instance, you'll be able to give us a call and find out more about our services before placing your order to be sure that we do cover all of the system requirements for your web sites. After your purchase, you'll be able to call us about any sales or billing problems you may experience, or get any kind of general or basic tech information you need. We've tried to find the balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will make it easier to track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you if you have any queries about the semi-dedicated server
plans that we provide. Whether you need to learn more about our plans, you have a billing issue or some general problem, you can just give us a call. Despite the fact that some more complicated matters could need a ticket in order to give some time to our tech support crew to investigate, we can help you with countless technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we also have an international number where you will be able to get in touch with us.