One-Hour Response Guarantee
Would you like to know more about the 1-hour response time guarantee and how you can take advantage of it in your capacity as customer?
If you’ve got a website, a problem might always appear and it doesn’t necessarily have to be connected to the web hosting service. For instance, something might go wrong when you bring an Internet application up to date or some crucial data may be edited or erased accidentally. Whatever the nature of the problem may be, you’ll have to touch base with the technical support team and ask them to retrieve a backup or to assist you in dealing with the problem that you’re confronting. How quickly they will do this will predetermine the length of time that your sites will be unavailable. For certain websites like community sites or shopping portals, a continual downtime interval often means lost customers and money. With that said, it’s of primary importance that you use the services of a web hosting company that provides not only a very good technical support service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
Our Linux website hosting
come bundled with a one-hour response guarantee, which means that no matter what inquiry or predicament you might have, we’ll always be there to lend a hand. The fact is, it seldom takes more than 30 minutes to get a problem sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our customer support engineers will be at your service 24x7, even on public holidays and weekends, which implies that you’ll get immediate support at any time. We are aware of how precious time can be, so by the time we respond to your email or support ticket, we’ll have explored the matter and, if we haven’t worked out a solution, we’ll supply you with more info about what you have to do on your end – when the situation requires this. With our support service, you can be certain that there will be somebody to lend you a helping hand momentarily, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
plan from our company, you can take advantage of our extra-fast support services. You’ll receive an answer to any support ticket opened from the web hosting Control Panel or e-mail sent to our technical and client support team in less than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes substantially less time to investigate and rectify a problem. We will supply you with more information if the solution involves something that has to be done on your end. If you contact us during holidays or weekends, the response time will be precisely the same and considering the fact that our support team will be at your disposal 24/7/365, you will receive prompt assistance for virtually any general, technical or billing issue regardless of the hour.