A live chat is one of the many channels of communication provided by some web hosting companies as a part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or technical support. This way of contact is faster than a support ticket and it makes it much more unlikely to misunderstand or misspell something as compared to a telephone call with a representative. In addition, if the problem that you experience requires some time to be reviewed and taken care of, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. You can also use a live chat assistance service without charge provided that you have Internet accessibility even when your web hosting provider is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Website Hosting
As a part of the support services that we provide for our Linux website hosting, we've live chat support which is available all the time, even on holidays. You will be able to get in touch with us regardless of whether you already own an account or not, since we can assist you with nearly anything, ranging from giving you general information about our solutions in case you are not a client yet and you're thinking about obtaining one of the packages, to helping you with creating an email account in an e-mail client. A part of the problems are more technical and time-consuming, so you'll have to use the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we provide with our Linux semi-dedicated hosting, you are able to find the answers for any questions you may have or get various problems taken care of very quickly. The service is available every single day, so that you will be able to speak with an agent even on holidays and weekends. In case you are unsure which plan would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you can come on the live chat before purchasing anything. In case you're an existing customer, you are able to find more info about billing issues, account settings along with a number of common tech problems you may have, for example if you are unable to install an e-mail account in a client on your computer. The live chat will save you considerable time no matter where you are or when you contact us.