Irrespective of the fact that the web hosting service offered by the different companies is practically the same, every provider has got a personalized platform with its own tweaks and ways to execute specific procedures. In this situation, an info-packed knowledge base would be unbelievably useful both for persons with no practical experience and for technically practiced users who will sooner or later discover how certain tasks are done, but will waste valuable time in the meantime. The aim of such a knowledge base is to make the hosting service fast and simple to use, saving users lots of time and energy. The result is gladder customers, since they can quickly find the information they require, and a whole lot less work for the client service staff representatives, because typically most of the questions and issues that customers have got are already described in the knowledge base. If the articles are professionally written and encompass more topics, you will be able to learn more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Website Hosting
If you have purchased your first website hosting
plan through our company or have moved your site over to us, you will get accustomed to our services and our in-house developed Hepsia Control Panel before you know it due to the fact that we have compiled an in-depth online knowledge base where you can find all the information that you will ever need – both general info regarding the hosting service as a whole and more specific info about the separate features that you can make use of and the predicaments that you may come across. The articles themselves are available in 2 places. The full article collection is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in every section of the Control Panel too. You can find out how to do de facto everything, from creating an .htaccess config file to managing a mailing list, and all the articles offer thorough instructions, so you will never get puzzled because of an ambiguous text. Naturally, in case you experience a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can contact our customer service staff members 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers
offer an extensive online article archive where you can find any information that you may need about our hosting services or about the Hepsia Control Panel that we’re using. We have prepared it based on the feedback that we have gathered from our clients over the years and, as a consequence, our articles cover specific problems that you might chance upon and propose the easiest way to resolve them, for example receiving a 500 Internal Server Error message or not being able to send email messages from your desktop computer even though you have the right SMTP settings. The articles are available in every Control Panel section and you can consult them whenever you want. They can help you extend your knowledge not only about our platform, but also about the web hosting realm as a whole, as they offer how-to guidelines and general information such as what cron jobs or file permissions are.